SUPPORT

Community Support Forum

Find answers or post questions about Glo

Visit the Glo Community Support Forum: forum.globible.com/

You can often find answers you’re looking for or get help from this regularly monitored Glo community.

Please be as detailed as possible in describing your question. If you are having experiencing an issue using Glo, please include the steps necessary to reproduce the issue. Also, please include information regarding the configuration of your computer.

Submit a Ticket to Glo Support

** Due to increased volumes from the holidays, response time is a bit longer than normal. Please allow 3-4 days for response. Thanks for your patience **

For questions regarding installing, upgrading or issues with Glo, please submit a support ticket here.

The Customer Support Team responds to emails and tickets within 24-48 hours during normal East Coast business hours, Monday through Friday. Problems are resolved either via email or quickly and effortlessly through remote support tools.

If this is an installation issue, please make sure your firewall is turned off, and check our other common issues before contacting. Please be as detailed as possible in describing your question. If you are having experiencing an issue using Glo, please include the steps necessary to reproduce the issue. Also, please include information regarding the configuration of your computer.