I received a promotional limited-feature copy of Glo for free. Can I share it with my friends and family?
Yes! Please feel free to share your promotional copy of Glo.
What are the differences between the free limited-feature version of Glo and the full version of Glo?
The free version allows you to evaluate the features of Glo and contains a limited number of media and content samples.
How can I get technical help with Glo?
Check our Knowledge Base for answers to frequent technical issues.
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I want to install Glo, but my computer does not have enough hard disk space available. What should I do?
Deleting unnecessary files or applications from your hard disk is a good way to free enough space to install Glo. Or, hard disk space may be increased by adding a larger hard disk, or a secondary hard disk, to your computer.
I installed Glo but it seems that the application window is larger than my screen. How can I fix this?
This is an indication that your screen resolution is set to below to the minimum requirement, which is 1024 x 768. For Glo to run properly, you will need to change the display settings of your computer.
For Microsoft Windows Vista or Windows 7, exit Glo. Right-click in any empty area of your desktop. Select Personalize from the menu, and then select Display Settings from the next menu. Drag the resolution slider to at least 1024 x 768 (higher resolutions may be options on some computers). Click Apply, and then click OK. Launch Glo again.
For Microsoft Windows XP, exit Glo. Right-click in any empty area of your desktop. Select Properties from the menu, and then select the Settings tab. Drag the resolution slider to at least 1024 x 768 (higher resolutions may be options on some computers). Click Apply, and then click OK. Launch Glo again.
I am having problems with the installation, what should I do?
1) Please make sure that your computer meets the minimum requirements.It requires 18GB of free space on your PC. Please make sure to allow enough free space.
2) The installation requires a high-speed connection to the Internet – the faster the speed, the better.
3) It should take about two hours to install, depending on the speed of the Internet connection and how fast the processor is. This is standard for a program of this size, especially a pre-release where a number of updates have to be downloaded.
4) You’ll need to disable your computer’s firewall before beginning the installation and keep it disabled throughout the installation process.
5) The firewall will need to be turned off or reset to allow interaction with the Glo servers or they will not be able to receive critical updates via the Internet. This may mean creating a permanent firewall exception for Glo.
6) Aggressive anti-virus software will also cause the installation process to take much longer than necessary because it will check every file before allowing the download. This needs to be temporarily disabled.
7) Please ensure that you have allowed the Glo Updater to communicate through both the firewall and your anti-virus programs. If you haven’t allowed this communication then you won’t be able to get Glo updates and some of the functionality within Glo will not work.
8) If you are using a corporate computer,you might find it easiest for your IT personnel to help with the installation, if at all possible.
9) If you have any technical questions or challenges whatsoever, please email the Glo Tech Support Team at: glosupport@immersiondigital.com
Where can I get the Full version of Glo?
Purchase Glo online immediately here.
Glo is also available at your favorite bookseller.
How can I get the full version of Glo if I do not live in the United States?
For local retail locations and price, please contact our international distribution partners:
Australia - www.koorong.com
Canada - www.blessings.com
New Zealand - www.manna.co.nz
South Africa (African continent) - www.cum.co.za
Singapore (Malaysia) - www.ccalmm.com
Hong Kong (China) - www.ccbookshop.com
United Kingdom (Europe) - www.hodderchristianbooks.co.uk
www.hodderfaith.com
www.wesleyowen.com
www.eden.co.uk
